Troubleshooting

Results are Grayed Out

Issue

The results you want to upload are grayed out in the list of results in the Concept2 Utility and cannot be selected for upload.

Resolution

  1. Make sure you have linked your online logbook/logged into the Concept2 server. You can determine whether you are logged into the Concept2 server by finding your name in the window that displays results and seeing if the words “Log In" or "Click to Log In” appear next to your name. If they do, you have not logged into the server. Click Click to Log In and enter the username and password you normally use to log into your Online Logbook at concept2.com.
  2. If you are using a LogCard, and your LogCard has more than one user, make sure each user is set to their unique Ranking ID.
  3. If you have successfully linked your online logbook/logged into the Concept2 server, and the results are still grayed out, that means the results are ineligible for upload. This occurs when any of the following are true:
    • The Concept2 Utility found a matching result in your online logbook. Once you validate to the Concept2 server, the Concept2 Utility checks to see what results already exist in your logbook. Results are matched to the online logbook by:
      • Workout date
      • Workout time
      • Workout duration in time
      • Workout duration in metres
    • The workout has a future date. (This usually occurs when the date on the PM is incorrect.)