Product Availability and Wait List FAQs

These FAQs aim to provide you with quick answers to the most commonly asked questions, in hopes of saving you the need to contact us. Our phones have been exceptionally busy since the start of the pandemic, but rest assured, we are doing our best to work through our wait list. We update this information regularly.

Please read the FAQs below prior to contacting us.

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RowErg, BikeErg and SkiErg Wait List and Availability

Signing up for the Wait List

Q: Why is there a backlog?
A: After a 6-week shutdown in March and April 2020 due to the pandemic, we’re still catching up to the high demand for our product. We are currently manufacturing equipment and shipping from Morrisville, Vermont.

Q: I signed up for the Model E or Dynamic; why am I receiving an update about the Model D?
A: Our timelines for the Model E and Dynamic RowErgs are uncertain. We‘re sending updates for the black Model D in case you’d like to purchase the first available type of RowErg instead. For most people, the Model D provides everything you need.

Q: I received an invitation to buy a Model D, but I want to wait for the Model E, Dynamic or grey Model D. What should I do?
A: You can ignore the Model D invitation to buy email and remain on the wait list if you are not interested in purchasing a Model D. We will notify you by email regarding the availability of the Model E, Dynamic, or grey Model D as long as you stay on the wait list.

Q: What if I need to add or change products on my wait list request?
A: You can come back and submit a request for additional types of products. If you need a larger quantity or wish to be removed for a particular item, please contact us. Please note your sign-up date is per item, so you may end up being able to order different items at different times.

Q: Is there a wait list for spare parts or accessories?
A: No. You can order online or call us at 1800 324 872. If the items you’re looking for are not online, our team can confirm the best known ship date when you call. Supplies are limited.

Ordering and Payment

Q: How will I know when it’s time for me to order?
A: When product is available for you to order, you will receive a separate email with instructions on how to place your order. In the meantime, we will continue to send regular emails to everyone on the wait list with the status of product availability.

Q: Can I pre-order or pay now?
A: No. When stock is available for you to order, we will email you with instructions on how to place your order.

Order Status and Shipping

Q: Can I come to the office to pick up an order when they are available again?
A: The Concept2 office and warehouse will remain closed to outside visitors for the foreseeable future. Orders are not be available for pick-up until further notice.

Other Suppliers

Please be aware that there are scams and fraudulent offers for Concept2 equipment. If you see ads or a website with a “too good to be true” offer, or even if it seems at all suspicious, please feel free to check with us to find out if the offer is legitimate.

Q: I found someone listing Concept2 equipment for sale with a promised availability date. Is that date accurate?
A: We work with a limited number of resellers in Australia. At this time, we have not promised delivery dates to our resellers. If you have found a deal that sounds “too good to be true” in terms of price or promised ship date, feel free to contact us to confirm. Scam websites do exist.