Email: [email protected]Phone: 1800 324 872
Cookie Policy
October 29, 2026
About this policy
This policy explains the cookies and similar technologies used on this site, what each one does, and how you can control them.
Cookies are small text files a website stores in your browser. We also use similar technologies: browser local storage, which works like a cookie but is not sent to our servers, and tracking pixels or scripts from our partners, which can set cookies or send information about your visit to them.
Some cookies are set by us (first-party cookies). Others are set by partners whose services we use (third-party cookies), and some of those partners also set cookies on their own websites' domains. For how we handle personal information more generally, see our Privacy Policy.
Your choices
Analytics and advertising cookies are off until you allow them. When you first visit, a banner lets you accept all cookies, accept only necessary cookies, or customize your choice by category:
| Category | Default | What it covers |
|---|---|---|
| Functionality | Always on | Features the site needs to work, such as your cart and your cookie choices |
| Security | Always on | Protecting the site and your account |
| Personalization | Off | Remembering preferences to tailor content |
| Ad cookies, ad user data, ad personalization | Off | Measuring our advertising and showing relevant ads on other sites |
| Analytics | Off | Understanding how visitors use the site so we can improve it |
We store your choice for 182 days, after which we ask again. You can change it at any time using the Cookie settings link in the footer of every page.
Global Privacy Control: if your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out, and our analytics and advertising tags do not run, whatever you choose in the banner. The one exception is affiliate tracking: if you have accepted ad cookies, our affiliate network Awin still records a completed purchase so that the partner who referred you can be paid.
Browser controls: you can also block or delete cookies in your browser settings. Blocking all cookies may stop parts of the site, such as the cart, from working.
Cookies set for all visitors
These cookies are set whatever you choose in the banner, because the site needs them to work or to record where your visit came from.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
| cc-settings | Concept2 | Remembers your cookie consent choices | 182 days |
| gesso-cartId | Concept2 | Keeps track of your shopping cart | Session |
| AwinChannelCookie | Concept2, for Awin | Records whether you reached us through an affiliate link or another channel, so affiliate sales are credited correctly. It holds no personal information. | 30 days |
| __cf_bm | Cloudflare | Tells people apart from automated bots to protect the site from abuse | 30 minutes |
| cf_clearance | Cloudflare | Remembers that your browser passed a security check, so you are not asked again | 1 year |
| gesso-auth | Concept2 | Keeps you signed in to your Concept2 account | Session |
If you use our help chat, Zendesk may also set functional cookies needed to run the conversation.
Session cookies are deleted when you close your browser.
Analytics cookies
With your consent to analytics, we use Google Analytics to understand how visitors use the site: the pages viewed, how long visits last, how visitors arrived, and what they click. We use this to improve the site, not to identify you.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes one browser from another to count visitors | Up to 2 years |
| _ga_<ID> | Google Analytics | Keeps track of your current visit. <ID> is replaced by our Google Analytics property ID. | Up to 2 years |
Analytics consent also allows us to measure how embedded YouTube videos are played. YouTube may set its own cookies when you watch a video; see YouTube's privacy policy.
Google explains how it uses this information at How Google uses information from sites that use its services. You can also install the Google Analytics opt-out browser add-on.
Advertising and marketing cookies
With your consent to ad cookies, our advertising partners can tell when a visit or purchase follows one of our ads, build audiences of past visitors, and show you relevant ads on other sites.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook, Instagram) | Measures visits and purchases from Meta ads and builds ad audiences | 90 days |
| _gcl_au | Google Ads | Links visits and purchases to Google ads | 90 days |
| _uetsid | Microsoft Advertising | Links activity in a visit to Microsoft ads | 1 day |
| _uetvid | Microsoft Advertising | Recognizes a returning browser for Microsoft ad measurement | 13 months |
| __obref | OpenAI | Measures visits and orders from OpenAI ads | 1 year |
| lantern | Awin | Credits sales to the affiliate partner that referred you | 30 days |
These partners may also set or read cookies on their own domains (for example facebook.com, google.com, doubleclick.net and bing.com) when their scripts load. Microsoft and Google also keep copies of their identifiers in your browser's local storage, under the same consent. Their use is described in their own policies:
- Meta Privacy Policy
- Google advertising technologies
- Microsoft Privacy Statement
- OpenAI Privacy Policy
- Awin Privacy Policy
Other storage
Some features store information in your browser's local storage instead of cookies. It stays on your device until you clear it.
| Item | Set by | Purpose |
|---|---|---|
| cookie_consent__user_identity | Concept2 | Links your cookie choices to your browser |
| gesso-pinned-items | Concept2 | Remembers items you have saved while browsing |
| __PayPalSDK_storage__ | PayPal | Supports PayPal payment options shown on the site |
| tm-identifier | PayPal | Supports PayPal's payment options and their security checks |
Changes and contact
We review this policy when we add or remove services on the site, and we update the date at the top when it changes.
For any questions about cookies or this policy, please contact us on [email protected].