Ordering and Shipping

Where to Buy

If you live in Australia, you can purchase directly from the Concept2 Shop or by calling 1800 324 872 (Monday–Friday 8:00 a.m. to 4 p.m. AEST). In addition to buying directly from Concept2, there are a small number of resellers who carry Concept2 products.

Please note that aside from Concept2 Australia, we cannot guarantee pricing nor whether a reseller will have our products in stock. If you have any questions about an Authorised Concept2 Reseller, please call Concept2’s Customer Service team, who will be happy to verify which companies are authorised resellers in Australia

Shipping and Delivery Policy

Our products are delivered Australia wide using a range of third party providers. Shipping costs are calculated in the shopping cart and will be added to the order total before checkout. If the website is unable to calculate freight to your address it means your postcode spans multiple shipping zones, please contact our customer service team to obtain a shipping quote and place your order.

Please note that as delivery is facilitated by a third party provider, drivers are unable to call prior to delivery or deliver to a PO Box or Parcel Locker. Consignment details for online tracking will be sent either via email or sms depending on which carrier is used.

If you ordered a mix of ergs and accessories, you may receive multiple deliveries at different times. In this case you will receive separate tracking for each delivery.

Shipping times are estimated at between 1-3 business days for most areas, regional and remote areas may experience longer delivery timeframes. This is an estimate only and not a guaranteed delivery date. 

Unless you have provided an authority to leave if unattended, someone will need to be present to accept the delivery. If no-one is present to accept the delivery, the goods will be returned to the warehouse and redelivery fees will apply.

Refund Policy

We are confident in the performance and quality of our products. If within 30 days of receiving your Concept2 RowErg, SkiErg or BikeErg purchased direct from Concept2 Australia, you are not satisfied with it for any reason, you may return it to us for a refund. The cardboard box needs to be retained in case you decide to return it within the first 30 days. Call Concept2 Australia on 1800 324 872, for return authorisation and freight instructions. Upon receipt of your returned RowErg, SkiErg or BikeErg (in as new condition), Concept2 will promptly refund your purchase price (excluding freight charges).